Happy adopted family with pet cat

Adoption Central England (ACE) provides adoption services and adoption support to children and families.

Comments, complaints and compliments


If you have concerns about any ACE services you, or the person you are acting on behalf of, can contact ACE on:

Tel: 0300 369 0556

Or email: enquiries@aceadoption.com
•    We will contact you to discuss your comment/complaint
•    We will listen carefully and record what you feel has gone wrong and what you think needs to happen to put things right
•    We will determine if the right information is available
•    If we cannot find a solution quickly we will register your problem as a complaint
•    We will agree a plan of investigation and timescale with you

If your comment is about adoption issues but is not about a service provided by ACE please contact the Complaints Department of the relevant Local Authority:
Solihull: 0121 704 8296
Coventry: 0800 269 851
Warwickshire: 01926 414 102
Worcestershire: 01905 763 763

If the service you are unhappy about is from a different Local Authority please contact them directly.